Church’s & Harry Mack

Church’s Texas Chicken & Harry Mack: Real Deals. Real Results.

While competitors watched sales slide, Church's turned a meal deal into a cultural moment. And gave fans something no value menu has ever offered before.

  • 9.6M

    Total video views

  • 95%

    Positive sentiment

  • 70.2K

    Engagements

At a Glance

Client
Church’s Texas Chicken
Campaign
Real Deals with Harry Mack
Languages
English & Spanish
Featured
Ad Age’s 13 Creative Campaigns to Know About Today

Overview

We set out to remind people that Church's isn't just where you go to feed your hunger — it's where you go to feel seen, celebrated, and straight-up entertained.

Church’s Real Deals menu offered something genuinely worth talking about — 2 items starting at $4. But the opportunity was bigger than the price point.
 
Church’s audience is the real deal. Hard-working families from diverse communities who know the value of a dollar and know when something’s authentic. They didn’t need another coupon. They needed a reason to feel seen.
 
So we gave them one. And we brought Harry Mack to do it.

Recognition

Graphis Advertising Awards

Gold (“Church’s Texas Chicken Real Deals”)

AdAge

13 Creative Campaigns to Know About Today

The Goal

Church’s came in with a value story worth telling and an audience worth celebrating. The goal was to make the Real Deals menu feel like more than a promotion, and to deepen the brand’s connection with the diverse, community-rooted customers who show up for Church’s every day.

  • Value with Soul

    Elevate the Real Deals menu beyond a price point into an only-at-Church's experience

  • Cultural Connection

    Deepen authentic relationships with White, Black, and Latino communities within Church's footprint

  • Earned Attention

    Generate content worth sharing, spreading, and remembering long after the campaign ended 


The Challenge

The fast-food category is cluttered with deal campaigns that look and sound exactly alike. Breaking through required something that couldn’t be replicated, scripted, or faked.

The audience Church's serves has seen every version of the value meal pitch. They're savvy, they're community-connected, and they can spot inauthenticity from a mile away. The work had to earn their attention on their terms.

The Solution

We collaborated with Harry Mack — the viral freestyle sensation known for jaw-dropping, off-the-dome rhymes that feel personal, joyful, and alive. Then we handed him the most unexpected stage of his career: a Church’s location wired with 13 hidden cameras and filled with real, unsuspecting customers.

Using actual orders as his inspiration, Harry delivered custom freestyles that stopped people mid-bite. Strangers became fans. Chicken cravings turned into concerts. The laughter, the double takes, the joy — all of it real, all of it captured, none of it staged.

  • Harry Mack

    A viral freestyle artist whose authentic joy made him the perfect cultural collaborator for this audience

  • 13 Hidden Cameras

    Authentic storytelling rooted in the real family moments Church’s is part of every day

  • 3 Hero Videos

    Brought the experience to audiences beyond the restaurant

Harry Mack sitting at booth in Church's Taxas Chicken

The experience traveled beyond the counter through an integrated campaign built for paid media and social — three freestyle-driven hero videos, behind-the-scenes moments, a full-length freestyle, a sit-down interview, and exclusive content that brought fans closer to both the artist and the brand.

  • Ad Age

    Featured in “13 Creative Campaigns to Know About Today”

Behind-the-scenes content, interviews, and exclusive moments kept the story alive well past launch.

The Proof

  • 9.6M

    Total video views

  • 95%

    Positive sentiment

  • 70.2K

    Engagements

While other brands in the category saw sales declines of up to 5.3% in 2024, Church’s kept trending upward. The Harry Mack campaign earned attention at a scale that put Church’s in a category of its own.


Brunner didn't just innovate our messaging — they helped us see our own audience more clearly. The results speak for themselves.

Church's Texas Chicken

LaRosa’s Case Study

Feed the Moment with LaRosa’s

Real meals. Real connection. Real lift. 

  • 3.65M

    Impressions

  • +33%

    QoQ paid social engagement rate

  • 36%

    Above baseline CTV quality index score

At a Glance

Client
LaRosa’s
Engagement
Creative, Paid Social, OOH
Focus
Boosting purchases through connection

Overview

This made LaRosa's feel like more than just a place to eat. It became a shortcut to quality time.

LaRosa’s came to the market with a simple truth: people aren’t just choosing dinner. They’re choosing how to spend a moment with the people who matter most.  

Shaping this idea into a connected campaign put LaRosa’s at the center of those everyday decisions. The result wasn’t a lucky spike. It was a clear connection between the message, the audience, and the moments that shape choice. 

The Goal

LaRosa’s wanted a cross-channel campaign that would highlight the value of quality time spent around a meal, and LaRosa’s as the place to go for that, deepening brand connection, and driving additional purchases.


The Challenge

The brand had to stand out in a crowded dining market while reaching and resonating with modern, active customers who are time-starved, budget-conscious, and craving more than just a meal. 


The Solution

We built a campaign rooted in emotional insight and audience truth, speaking to busy parents making dinner calls, while still landing with younger audiences who care about flavor, convenience, and being together.

We positioned LaRosa’s around the idea of “feeding the moment,” and built creative around the idea that food can make time with family and friends feel easier and more meaningful. The cross-channel execution carried that message across point-of-sale, TV, social, OOH, and promotional materials, so the brand showed up at the point of decision with one connected story.

The result was a brand campaign that helped LaRosa’s show up with more meaning and more momentum — and audiences connected to it.  


The Proof

Not only did we see increased impressions, quality score and Paid Social engagement rates, but LaRosa’s 2025 brand health metrics also showed LaRosa’s is the #1 pizzeria amongst competitors in brand relevancy.

  • #1 Pizzeria

    amongst competitors in brand relevancy

LaRosa’s continued to score high in taste, quality, and satisfaction, showing the campaign strengthened consumer connection in a way that was measurable and explainable.

Bruster’s Media Case Study

Efficiencies Driven Through Unified Media & Data Intelligence 

Consolidating their corporate and franchise-level marketing to one primary agency, with one data view, gave Bruster’s better insights and saved them money on agency fees. 

  • 60%

    Lower annual social retainer

At a Glance

Client
Bruster’s Real Ice Cream
Engagement
Media, Data Intelligence
Focus
Unifying fragmented vendor support & siloed data

Overview

The result was a more efficient, transparent, and performance-driven operating model for both corporate and franchise-level marketing. 

Multiple agencies, disconnected data streams, and limited visibility into performance across its BOSS system was impacting Bruster’s bottom line. 

Rather than recommending a costly third-party CDP, we unified the brand’s data internally, consolidated marketing responsibilities under one agency, and created a scalable structure for localized franchisee investment.  

The result was a more efficient, transparent, and performance-driven operating model for both corporate and franchise-level marketing. 

The Proof

Unifying key data into the BOSS ecosystem improved corporate visibility and franchisee transparency.

Consolidating services under a single retainer reduced Bruster’s media management fees by 8% and lowered the annual social retainer by 60%. Additional cost savings were driven by avoiding the planned CDP investment, removing redundant data providers.

  • 8%

    Lower media management fees

  • 60%

    Lower annual social retainer

  • 2

    Redundant data vendors removed


The Goal

Unify fragmented marketing operations, unlock first-party data without buying a CDP, and create a scalable way for franchisees to invest locally. 


The Challenge

Split agency ownership was driving up retainer costs and resulting in inconsistent brand execution, siloed customer data, limited POS and revenue visibility, redundant vendors, and a manual process for coordinating local franchisee media buys. 


The Solution

We supported Bruster’s Real Ice Cream with a consolidated marketing and data strategy designed to simplify a fragmented franchise environment.

Front of a Bruster's Ice Cream store with the Bruster's sign and there is two cherries between the U and the S

Brunner built a centralized data warehouse that combined POS transactions, credit card sales, performance data, and audience data, standardized tracking, and enriched customer profiles. With better insight into performance, we could see where they needed help. When we unified paid media, social, community management, PR, SEO, and web development under one plan and one agency, Bruster’s was able to eliminate higher vendor costs and reallocate marketing budget. 

A person holding a three scoop ice cream cone outside of a Bruster's Ice Cream store

We also migrated franchisees to Sprout Social for better transparency and easier daily management, and introduced a ‘White Glove Service’ model for those seeking additional local support and spend.

Bruster’s PR Case Study

Bruster's Wins Media Attention Year-Round

Local and national PR kept everyone talking about Bruster’s, no matter the weather. 

  • 267M+

    Earned impressions

At a Glance

Client
Bruster’s Real Ice Cream
Engagement
PR
Duration
1 Year
Focus
National Ice Cream Month & Non-Dairy Launch

Overview

We kept Bruster’s top-of-mind for ice cream lovers throughout the year.

Combined local and national media relations approach helped Bruster’s Real Ice Cream stand out in a crowded market.  

The campaign focused on increasing visibility in important regional markets while also building awareness around the brand’s national franchise footprint, new product innovation, and broader business updates.

The Proof

A hometown feel and regular media touchpoints throughout the year earned more media stories for Bruster’s Real Ice Cream.

  • 155

    Media mentions

  • 17

    Earned stories for non-dairy line

  • 18

    Earned stories for national ice cream month


The Goal

Increase Bruster’s visibility in key local markets, reinforce its small-town identity despite national franchise growth, and promote new offerings and business updates on a national scale. 


The Challenge

Bruster’s was competing in a market saturated with new ice cream competitors. The team needed to accelerate local mentions, communicate that the brand remained a small-town shop, and balance that message with its status as a nationally recognized franchise. 


The Solution

We implemented a media relations strategy centered on local market coverage, emphasizing that each franchise is independently owned and operated.

Three people holding cups of Bruster's Ice Cream
A person holding a cup of Bruster's Ice Cream with a red spoon

The team activated trade and national media opportunities around Bruster’s non-dairy dessert line, business updates, and a major July push tied to National Ice Cream Month to keep momentum throughout the year.

Church’s Jortz90 Wanted the smoke

jortz90 Wanted the Smoke

A Church’s Texas Chicken superfan turned troll and a limited-time-offer redemption arc. 

  • 18%

    TikTok engagement rate

  • 100%

    Conversion of long-term brand detractor to super fan

At a Glance

Client
Church’s Texas Chicken
Engagement
Influencer, Social Media, Video Production
Focus
Turn a detractor into a super fan

Overview

Most agencies see a troll; we saw a Superfan with a redemption arc waiting to happen.  

We don’t just manage feeds; we fuel them ― We don’t just “monitor” social; we live in it. That’s how we found jortz90. 

This wasn’t a “standard” campaign. This was a social sprint fueled by pure grit and creative adrenaline. At the finish was a campaign rooted in community that ignited a movement.

Recognition

Atlanta Ad Club American Advertising Awards, 2026

Gold Addy Social Media (Single Execution)

Atlanta Ad Club American Advertising Awards, 2026

Silver Addy Social Media Campaign

The Goal

Engage the community and drive excitement for the rollout of the LTO Smokehouse Chicken sandwich.  All while bringing one negative commentor back into the fold.


The Challenge

Church’s Texas Chicken was bringing back a cult favorite: Smokehouse Chicken. With a following that craves its return, we needed to dial up the exclusivity of this Limited Time Offer (LTO).

Jortz Instagram messages on scraps of paper

For two years, one fan—@jortz90—had been relentlessly trolling the brand, demanding the return of Smokehouse on every single post. Jeremy Ortiz (@jortz90) spent two straight years dragging Church’s Texas Chicken with comments like “Y’all broke my heart”, “Bulls**t. I’ll never eat y’all’s chicken again. Only because you didn’t release the smokehouse this year” and “BOYCOTT CHURCHS for not bringing the smokehouse back.” We didn’t hit “mute.” We hit “record.”


The Solution

Instead of ignoring the “smoke,” we decided to give @jortz90 exactly what he asked for in the most unexpected way possible. We didn’t just bring the Smokehouse back—we brought him into the family.

We surprised jortz90 with a VIP experience fit for a legend, starting with a limo pickup at his front door. Over two days, we immersed him in the brand: he got the very first bite of the returning Smokehouse Chicken, cameoed in the national TV commercial, and even provided the voiceover for the spot.

  • First Bite

    of the returning Smokehouse Chicken

  • Cameoed

    in the national TV commercial

A person dressed in a top hat and white gloves lifts a silver cloche to reveal a box of Church's Chicken to a smiling seated man.
A close-up of an open takeout box filled with Church's Smokehouse Chicken and a biscuit resting on a silver platter.

We gave him the smoke he asked for, and he gave us the most authentic content we’ve ever produced. To celebrate his “dedication,” we rewarded him with Real Rewards loyalty points and printed his most infamous comments on t-shirts worn by the entire production crew.

A smiling man holds up one of the custom printed shirts on a hanger, featuring an all-over pattern of social media comments asking for Church's Smokehouse Chicken.
A man wearing a black cap points to his custom white long-sleeve shirt, which is completely covered in printed social media comments from a fan demanding the return of Church's Smokehouse Chicken.

18%
TikTok engagement rate

The Proof

We proved that when you respect the hustle of your fans, they’ll go ten toes down for the mission.

We captured every moment of this fan-first activation, turning his journey from troll to VIP into high-energy social content designed to light up the feed. We didn’t just “post content” — we ignited a movement. The results speak for themselves:

  1. Launch

    Successful LTO launch that leveraged authentic community interaction over traditional advertising. 

  2. Social Sentiment

    High-volume social sentiment shift as fans rallied around the "jortz90" narrative.

  3. Engagement

    In a world of "skip ad," the fans stayed for the whole story with an 18% TikTok engagement rate that outpaces industry benchmarks.

Church’s Get Spicy

Church’s Get Spicy: Where Culture Meets Conversion

Freestyle rappers, a block party, and honest reactions. Church’s fans showed up, and so did the numbers.

  • 7.3%

    comp increase in sales

  • 201

    IPSOS creative effect score vs. an upper range of 130

  • 1.25M

    organic social impressions

At a Glance

Client
Church’s Texas Chicken
Campaign
“Get Spicy”
Languages
English & Spanish
Channels
TV, Radio, Video, OOH, Social, Email

Overview

They feel unseen and only want to engage with those that understand their world.

from Brunner’s Audience Research

Church’s Texas Chicken had a bold new menu and a clear goal: reach diverse communities authentically. Not performatively. 

So we went to where the culture lives. We recruited freestyle rappers straight from Church’s communities. We threw a block party in an Atlanta parking lot. Then we captured exactly what happened. 

No scripts. No staged reactions. Just honest moments from real communities that reflect who Church’s customers actually are. 

That honesty traveled. Across TV, streaming radio, digital video, OOH, and paid social in English and Spanish. And the communities it was built for responded. 

Recognition

Atlanta Ad Club American Advertising Awards

Gold Addy

PRSA Pittsburgh Renaissance Awards

Best in Show Winner (Campaign, New Products & Services Communications)

PRSA Pittsburgh Renaissance Awards

Best in Show Winner (Tactics, Multimedia Content / Social Videos)

PRSA Pittsburgh Renaissance Awards

Renaissance Award Winner (Campaign, Social Media)  

PRSA Pittsburgh Renaissance Awards

Renaissance Award Winner (Campaign, New Products & Services Communications)    

PRSA Pittsburgh Renaissance Awards

Renaissance Award Winner (Multimedia Content/Social Videos)    

The Goal

Church’s Texas Chicken had rolled out exciting new brand positioning. As a fast follow, the brand was ready to launch a new line of spicy menu items, emphasizing unique flavor and exceptional value. The goal was twofold: 

  • 5%+

    target comp sales lift

  • Ethnically Relevant

    for White, Black, & Latino families


The Challenge

The campaign needed to show Church's rich diversity in a highly authentic way and help the brand deepen its connection to the communities it serves.

A group of people standing together behind the wording Get Spicy, A collaboration of Culture

The Solution

The “Get Spicy” campaign targeted individuals aged 25–54, equally split among White, Black, and Latino families, with an average household income under $40,000 annually, living within 15 minutes of a Church’s restaurant. Research showed that summer provided opportunities for social gatherings in low-income neighborhoods, where our audience sought affordable food options. 

  • 25 – 54

    age range

  • 1/3 · 1/3 · 1/3

    Equally split among White, Black, and Latino families

  • <$40K

    average household income, annually

  • Within 15 mins

    of a Church's restaurant

We leveraged these insights by recruiting well-known freestyle rappers from Church’s communities to create authentic, relatable content. Filming in an Austin parking lot, we captured the essence of long summer days and vibrant social occasions, reflecting the multicultural nature of our audience. 

  • 150+

    people sampled Church's new spicy menu items from the food truck — their authentic reactions were captured onsite.

The party had a DJ, music, games, prizes, and a food truck serving samples of Church’s new spicy menu items to 150+ people. We were onsite to capture their authentic reactions to the food, and that honesty helped establish third-party credibility as the menu items became available in restaurants nationwide.


1.25M
organic social impressions
27k+
organic social enagements
2.2%
organic social engagement rate

The Proof

  • 7.3%

    comp increase in sales

  • 7.3%

    comp increase in traffic

The communities Church’s serves showed up. Sales climbed well past the original goal and IPSOS testing confirmed the creative ranked in the top 10% of all work they’ve ever tested. 

  • Brand Attention Score

    132

    (vs. upper category range of 115)

  • Behavioral Change Score

    152

    (vs. upper category range of 130)

  • Creative Effective Score

    201

    (vs. upper category range of 130)

  • Equity Effect Score

    171

    (vs. upper category range of 130)


We asked for authenticity. What we got was a campaign that our customers saw themselves in — and sales numbers that backed it up.

Church’s Texas Chicken

CMO