RWC PR

Always-On PR for RWC

RWC faced supply chain pressure and limited news in fiscal 2022, trade coverage kept them visible and customers engaged.

  • 2.0M

    earned media impressions

At a Glance

Client
RWC
Engagement
PR & Trade Publications
Duration
24 Months
Focus
Building a positive reputation during a difficult moment

Overview

We looked for usable story angles instead of waiting for a big headline to break.  

Reliance Worldwide Corporation needed a sharper way to stay visible when fiscal 2022 brought supply chain pressure and only one major announcement: a new acquisition. We kept the PR engine running anyway. The team story-mined angles for interviews, bylines, and product highlights. Trade coverage, original press, and sponsored content widened visibility. 

The work focused on trade audiences, clear brand messages, and consistent proof across earned coverage, original press, and sponsored content.

The Proof

An always-on, proactive media relations approach gave the brand reach and a cleaner reputation profile. 

  • 100+

    Earned stories

  • 24

    Months with zero negative mentions


The Goal

Keep RWC visible, earn more interviews and bylines, and surface product stories even in a year with limited company news. 


The Challenge

RWC faced supply chain issues and a thin news calendar in fiscal 2022. With only one major announcement of a new acquisition, the brand needed another way to stay in the conversation with industry stakeholders.

  • Visibility

    A slow news year meant there wasn’t anything organic to build on – but they needed to stay relevant. 

  • Perception

    Supply chain issues posed a risk to contractor perception of the product that we had to stay out ahead of.  


The Solution

We ran an always-on public relations strategy built around story mining, trade coverage, original press, and sponsored content. We centered the work on visibility and perception, then shaped pitch angles that could earn interviews, bylines, and product highlights without waiting for major news to land. Trade Coverage secured includes: 

Four logos which include: Contractor.com, Plumbing Perspective, ASPE and PHCP Pros

The result was steady attention RWC could count on — and a media footprint that was measurable, repeatable, and explainable. 

Rinnai Case Study

Tankless Truths Built. Myths Busted Across Channels.

Rinnai needed to cut through stubborn myths about tankless water heaters that were impacting adoption among plumbing professionals. Influencer activations put trusted voices behind tankless truths, educating pros and driving awareness.

  • 6M

    Combined impressions

  • +225%

    Over eblast video start goal

  • 20k

    Landing page views

At a Glance

Client
Rinnai America Corporation
Engagement
Influencer, PR, Traditional Media, Paid Social, SEO, Content Strategy
Channels
Trade Publications, YouTube, Instagram, Website 
Audiences
Industry Experts, Plumbing Contractors, Plumbers, Plumbing Engineers
Focus
Education campaign busting tankless water heater myths

Overview

Media relations, influencer thought leadership and trade partnerships, worked as one system to earn confidence.  

Rinnai needed to prove to pros that tankless water heaters were worth consideration despite long held industry myths.

We built an influencer campaign around education, not flash, so the audience could hear trusted voices explain the real story behind tankless water heaters — and not fall for the myths.

The Goal

Increase quality coverage for Rinnai products, and build awareness and consideration among plumbing professionals by giving them a clearer, more accurate picture of what tankless water heaters can do. 

  • Coverage & Credibility

    Strengthen Rinnai's visibility with industry experts through education-based communications, trade activations and earned editorial presence.

  • Pro Audience Consideration 

    Reach plumbers, contractors, and plumbing engineers with the kind of proof that changes how they think about the brand and the product.


The Challenge

Misconceptions about tankless water heaters were stalling consideration among contractors in the US.

Rinnai needed to connect with plumbers, contractors, and plumbing engineers in a crowded category where those myths could slow understanding and buy-in. The work had to reach a niche audience efficiently and hold attention long enough to change how people thought about the brand. 

Rinnai Tankless water heater
Rinnai Tankless water heater

The Solution

We developed the Tankless Truths campaign, where we partnered with four well-known influencers in the pro-contractor and plumber space to create educational, testimonial videos that tackled common myths about tankless water heaters. We then built an educational content-driven public relations program through the website, YouTube and Instagram that did more than chase mentions. It gave the market a reason to pay attention.

Using second-party data from key trade publications to target the selected regions and distribute the testimonial video, we paired our audience architecture with co-branded eBlasts and personalized copy and creative, to increase resonance.

Targeted outreach and content built to explain the category and correct misconceptions created continuity across every channel, connecting media relations, thought leadership, trade association partnerships, and trade events. 


The Proof

Rinnai came away with 70 assets it owns or licenses for use across different media channels. Contractor skepticism in cold-weather markets gave way to engagement that beat every goal. The message didn’t just reach the right people, it moved them from skepticism to action. 

  • 24

    Earned stories

  • +113%

    Over eblast open rate goal

  • +50%

    Over eblast CTR goal

  • 950k

    Combined video views

  • $0.18

    Cost per view

Bruster’s PR Case Study

Bruster's Wins Media Attention Year-Round

Local and national PR kept everyone talking about Bruster’s, no matter the weather. 

  • 267M+

    Earned impressions

At a Glance

Client
Bruster’s Real Ice Cream
Engagement
PR
Duration
1 Year
Focus
National Ice Cream Month & Non-Dairy Launch

Overview

We kept Bruster’s top-of-mind for ice cream lovers throughout the year.

Combined local and national media relations approach helped Bruster’s Real Ice Cream stand out in a crowded market.  

The campaign focused on increasing visibility in important regional markets while also building awareness around the brand’s national franchise footprint, new product innovation, and broader business updates.

The Proof

A hometown feel and regular media touchpoints throughout the year earned more media stories for Bruster’s Real Ice Cream.

  • 155

    Media mentions

  • 17

    Earned stories for non-dairy line

  • 18

    Earned stories for national ice cream month


The Goal

Increase Bruster’s visibility in key local markets, reinforce its small-town identity despite national franchise growth, and promote new offerings and business updates on a national scale. 


The Challenge

Bruster’s was competing in a market saturated with new ice cream competitors. The team needed to accelerate local mentions, communicate that the brand remained a small-town shop, and balance that message with its status as a nationally recognized franchise. 


The Solution

We implemented a media relations strategy centered on local market coverage, emphasizing that each franchise is independently owned and operated.

Three people holding cups of Bruster's Ice Cream
A person holding a cup of Bruster's Ice Cream with a red spoon

The team activated trade and national media opportunities around Bruster’s non-dairy dessert line, business updates, and a major July push tied to National Ice Cream Month to keep momentum throughout the year.

Brunner Named Top Agency by PR Daily

Brunner Named Top Agency by PR Daily

Recognized among the industry's leading PR firms for 2025

Brunner has been named to PR Daily's 2025 Top Agencies list, which recognizes the firms setting the standard in communications, PR, and marketing. Honorees were celebrated December 2 at the Top Agencies Awards Luncheon in New York City alongside industry peers.

Brunner PR Daily TOp Agency 2025

Brunner has been named an Agency of the Year on Ragan PR Daily’s Top Agencies List for 2025, honoring the most innovative and impactful PR and communications agencies shaping the industry today.

The list, released annually, recognizes agencies that are shaping the future of communications. These agencies are setting new benchmarks by building trust for collaboration, sparking meaningful conversations, and helping brands share their stories in an ever-changing media landscape.

What This Means for Brunner

This recognition reflects the Good People Doing Great Work at our agency across disciplines, driven by a commitment to delivering measurable results for our clients. From developing stories that strengthen reputations to creating campaigns that spark engagement, Brunner’s integrated approach continues to make an impact.

Most importantly, it’s a recognition of the collaboration and trust that fuel our partnerships—both with our clients and with each other.

We’re proud to be included alongside such inspiring agencies and look forward to building on this momentum in the years to come!

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Brunner Marketing Team

Brunner team members from across the agency contribute to blog content through their storytelling expertise, from writing and editing to visual design, illustration, and video.

 Visit Brunner Marketing Team on LinkedIn  (opens in a new tab)

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How the Ever-Evolving Landscape of Generative Search Impacts Your Brand

How the Ever-Evolving Landscape of Generative Search Impacts Your Brand

AI seems to dominate every conversation around technological innovation, and for good reason.

AI is reshaping industries across the board, including yours. From a marketing standpoint, AI tools have already helped streamline workflows and drive efficiency. But one particular advance is creating real disruption in the marketing landscape: generative search.

What is generative search?

Generative search is a new kind of search experience powered by generative AI. Instead of simply returning a list of links like traditional search engines, it delivers direct, curated answers and insights by synthesizing information from multiple sources. Popular platforms to which searchers are turning for generative responses to their prompts and queries include ChatGPT, Microsoft Copilot, Google Gemini (including AI Overviews and AI Mode), Perplexity AI, among others.

ChatGPT UI interface
ChatGPT and other engines are changing the way users interact with search. Queries become more iterative and results more personalized.

This approach goes beyond keyword-based search. Large language models (LLMs) are generating text, code, images, and more, providing users with rich, contextualized responses in real time.

And it’s changing how users interact with search.

According to the Pew Research Center, users who receive AI-generated summaries from Google are significantly less likely to click through to external websites. Only 8% of users who see an AI summary click on a link, compared to 15% of users who do not receive a summary.

8%
of users who see an AI summary click on a link

What does this mean for your brand?

First—don’t panic, don’t ignore, but do prepare. Generative search is an evolution, not a revolution. While its immediate impact includes a noticeable decline in direct traffic from traditional search results, it also presents new opportunities to influence how your brand is discovered and represented.

Generative search is an evolution, not a revolution.

In this new landscape, AI is doing the searching. It’s gathering sources and presenting information in a clear, synthesized format. The good news? The same trust signals that drive success in traditional search are exactly what generative engines prioritize. These systems rely on high-quality owned and earned content to determine which brands are authoritative and trustworthy.

Google Search Results Page Showing AI Overview For Generative Search Query
Google’s AI Overviews is changing the SERP (search engine results page) landscape and how users interact with answers.

To earn that recognition, your brand needs strong owned content—on your website and across external channels. But equally important is validation from third-party sources, such as partner websites, consumer reviews, and reputable publications. Ultimately, success in generative search comes down to creating better content that performs across all search environments and positions your brand as a credible, expert voice.

Up next, we’ll explore practical ways to adapt your content strategy to influence how AI presents your brand.

How do you start adjusting?

Despite some of the noise from service providers, there are no shortcuts to enhancing generative search performance. It all begins with a strong content strategy. That means identifying gaps in your current content, filling those gaps with high-quality, relevant material, and securing third-party validation to reinforce your brand’s credibility.

This foundational work ensures your content is not only discoverable but also trusted—by both users and AI systems.

Auditing your content

Before creating content for AI-driven search, it’s essential to establish a strong foundation. That starts with addressing any quality issues, ensuring your brand:

  • Demonstrates genuine expertise and shares firsthand experience
  • Conveys trustworthiness, credibility, and authority
  • Is transparent in authorship and data collection methodology
  • Offers unique information and answers that resonate with audiences to build notoriety and notability

To help AI systems understand and prioritize your content, focus on:

  • Clear formatting
  • Direct, concise answers
  • Coverage of meaningful, relevant topics

A well-rounded strategy also includes delivering consistent messaging across multiple formats, like text, video, images, infographics, and audio. This makes your content not only more engaging for users but also easier for AI to recognize, interpret, and surface in search results.

 

Establish original content and thought leadership

LLMs increasingly prioritize content that offers original insights, introduces new data, and demonstrates thought leadership. Regularly updating existing content and publishing fresh material signals to AI systems that your organization is committed to providing timely, relevant information—and reinforces your brand’s authority in its space.

To stay visible and influential in AI-driven search environments, focus on creating content that delivers real value:

  1. Share original insights through proprietary surveys, studies, or data, and highlight newsworthy updates like company milestones or events.
  2. Monitor trending topics and search patterns to offer timely, fresh perspectives that align with current user interests.
  3. Engage with media and industry experts by responding to journalists’ requests and building relationships with trusted organizations.
  4. Identify gaps in competitor content and use those insights to inform your outreach and content strategy—positioning your brand where others fall short.
Glowing Eye Graphic With Plus Sign Pupil
Understand how users search patterns are changing and where you’re currently positioned.
Glowing Winding Path Leading To A Flag Graphic
Create a strategic roadmap to capture share of voice across a wider variety of platforms.

Stay ahead of emerging topics

With advanced AI tools now capable of tracking and analyzing user search behavior, brands have a powerful opportunity to stay ahead of trending topics. By integrating insights across all search and brand visibility channels, not just keyword rankings, you can pinpoint the topics that truly resonate with your audience.

This enables the creation of timely, relevant content that not only connects with consumers but also positions your brand as a trusted authority. When your content reflects expertise and credibility, AI systems are more likely to surface and prioritize it.

Ready to embrace the future of search?

We’d love to hear your thoughts on generative search and explore how your brand can adapt and thrive in this evolving landscape. Feel free to reach out anytime—we’re here to connect and collaborate.

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Brunner Marketing Team

Brunner team members from across the agency contribute to blog content through their storytelling expertise, from writing and editing to visual design, illustration, and video.

 Visit Brunner Marketing Team on LinkedIn  (opens in a new tab)

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From Media Testing to Thought Leadership

From Media Testing to Thought Leadership

How Vespyr and Brunner Are Shaping OTC Marketing

See how Brunner helped Vespyr connect with consumers and retail partners through smart media, creative testing, and PR.

A person holding up a box of Defend-eeze
The Mother Nature campaign emphasized the natural ingredients in Cold-EEZE proven to help shorten colds.

Over-the-counter (OTC) and consumer health products play unique roles in people’s lives, offering everyday solutions for both short-term ailments like seasonal sniffles and long-term wellness. But in a crowded market, standing out takes more than just a good product. It takes smart strategy, bold creative, and a deep understanding of how consumers think, shop, and engage.

We’ve spent years helping brands in the OTC and consumer products space do just that. One such brand is Vespyr, a portfolio of trusted names like Cold-EEZE, Contac, Feosol, and Geritol. Vespyr came to us with clear goals: drive awareness, improve performance, and build credibility across both consumers and retail partners.

What followed was a series of integrated campaigns that spanned paid media, creative testing, and public relations. Each one tackled a different challenge, but together, they tell a story of how bold ideas and smart execution can move the needle in a competitive category.

Targeting smarter with cold + flu trends.

When flu season hits, timing and location are everything. For Vespyr’s Cold-EEZE and Contac brands, we tapped into IQVIA’s FAN Flu/Cold/Respiratory Activity Notification Program dashboard to track cold and flu outbreaks in real time. By overlaying this data with retailer locations, we zeroed in on high-need DMAs and adjusted our paid search and social targeting weekly.

The result? Efficient media spend that reached the right people at the right time, when they needed relief most. We monitor this on a weekly basis for any changes needed in targeting to avoid sacrificing impact.

Box of Cold-eeze
Media spend goes farther when it’s targeted to areas with the highest need. We made sure to put Cold-EEZE in the right markets.
Box of Defend-eeze
Recognizable packaging helps consumers build connect between preferred products and new launches.

Using a brand lift study to prove effectiveness

When Feosol, an iron supplement also within Vespyr’s brands, developed new creative assets, we saw an opportunity to test how this new look resonated with audiences using Google’s free Demand Gen Brand Lift study tool. 

The results showed a 1.06% lift in ad recall, translating to nearly 50,000 individuals more likely to remember Feosol over top competitors. When possible, we always take advantage of these tests with our clients to provide additional insight into campaign success.

1.06%
lift in ad recall, translating to nearly 50,000 individuals more likely to remember Feosol over top competitors.

Applying testing methods to drive lower-funnel results

For Vespyr’s Geritol paid social campaigns, we wanted to conduct a Meta beta test featuring a new optimization event—landing page views (LPV)—and compare the results to a traditional click-based campaign. The purpose of this test was to confirm whether LPV campaigns can increase the number of verified audience members getting to a retailer page and improve the campaign’s overall cost-effectiveness.  

Over a monthlong test, LPV-focused ads delivered a 200% more efficient cost-per-view and a 10% lower CPM compared to traditional click-based campaigns. Even with fewer clicks, we confirmed that more qualified users were landing on the Geritol pages.  

200%
more efficient cost-per-view
10%
lower CPM

Building thought leadership where it counts

Vespyr wanted to boost visibility with retail partners, and LinkedIn was the perfect platform. As part of the brand’s PR efforts, we helped two Vespyr executives step into thought leadership roles, sharing educational content about product benefits, marketing strategies, and industry trends. 

In just eight months, we helped drive measurable growth, including 52,000 impressions, a 4% engagement rate, and 240 new followers across Vespyr’s LinkedIn presence. 

52,000
Impressions
4%
Engagement rate
240
New followers

From geo-targeted media buys to platform-specific optimization and executive thought leadership, these campaigns didn’t just meet KPIs—they helped Vespyr strengthen its presence in a competitive OTC and consumer health products landscape and connect more meaningfully with both consumers and retail partners. 

Ready to drive growth in the OTC products market?

At Brunner, we believe bold ideas backed by smart execution are what drive real results. Whether you’re looking to elevate your brand, optimize your media, or build industry credibility, we’re here to help you make it happen. 

Headshot - Jordan Mitrik

Jordan Mitrik

Manager, Content Marketing

Jordan Mitrik is manager, content marketing at Brunner, where he leads the strategy and execution of integrated content programs across digital and traditional platforms. With nearly a decade of experience, he’s helped Fortune 500 B2C and B2B brands build awareness and tell compelling stories through engaging content. His work spans content strategy, audience research, influencer marketing, media relations, social media, and large-scale content production. Jordan was named one of Pittsburgh’s 30 Under 30 by the Pittsburgh Business Times. He holds a B.A. in Public Relations with a minor in Marketing from Waynesburg University.

 Visit Jordan Mitrik on LinkedIn  (opens in a new tab)

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Brunner Wins 8 PRSA Renaissance Awards, Including 2 Best in Show

Brunner Wins 8 PRSA Renaissance Awards, Including 2 Best in Show

Two Brunner entries received a perfect score, both earning the night's highest honor

Brunner made a clean sweep at the 2025 PRSA Pittsburgh Renaissance Awards, taking home Best in Show—twice—plus five Renaissance Awards and an Award of Merit for our work with Church’s Texas Chicken, WesBanco, and Dairyland. Our Church’s Texas Chicken campaigns stood out among more than 100 entries, earning two perfect scores and securing both Best in Show honors!

Best in Show Winners:

Friends Sharing Church's Texas Chicken Around A Car
Church’s Texas Chicken – "Get Spicy" Integrated Campaign (Campaign, New Products & Services Communications)
Man And Woman Eating Church's Chicken
Church’s Texas Chicken – "Get Spicy" Block Party Social Videos (Tactics, Multimedia Content / Social Videos)

Renaissance Award Winners:

  • Church’s Texas Chicken – “Get Spicy” Block Party (Campaign, Social Media)
  • Church’s Texas Chicken – “Get Spicy” Integrated Campaign (Campaign, New Products & Services Communications)
  • Church’s Texas Chicken – “Get Spicy” Block Party Social Videos (Multimedia Content / Social Videos)
  • Dairyland – “We Get Riders” (Campaign, Influencer Relations)
  • WesBanco – Empowering Small Businesses to Take Control of Their Financial Futures: WesBanco Business Banking Blogs (Written Content / Blog)

Award of Merit Winner:

  • WesBanco – Strategic Financial Empowerment for Small Businesses (Audience-Centric Content Campaign)

About the Winning Campaigns

Church’s Texas Chicken

Church’s Texas Chicken launched its “Get Spicy” campaign to reignite excitement around spicy new menu items. By tapping into local block parties and social media buzz, the campaign fostered community connection and celebrated the joy of flavor, driving engagement across all channels. The campaign spotlighted real customers and authentic reactions, amplifying engagement through user-generated content and influencer partnerships.

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WesBanco

WesBanco’s commitment to empowering small businesses drove a content strategy focused on financial education. We created 12 targeted blog posts covering cash flow, financial literacy, and growth funding, positioning WesBanco as a trusted financial partner. Supported by paid social and audience-specific messaging on Meta, LinkedIn, and Display, the campaign reinforced WesBanco’s dedication to helping businesses thrive.

WesBanco Business Banking Graphic
WesBanco while staying connected

Dairyland

To expand Dairyland’s reach nationwide, we launched an influencer campaign that connected with motorcycle riders. Partnering with key influencers, we positioned Dairyland as the go-to insurance provider by creating content that highlighted the brand’s affordable, reliable coverage and resonated with the riding community’s values.

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The 2025 PRSA Pittsburgh Renaissance Awards celebrated the region’s top communicators and creative campaigns, highlighting the most innovative marketing, communications, and public relations work from the past year. We’re honored by this recognition and excited to keep pushing boundaries in 2025!

Group Posing With PRSA Awards At Event
Brunner Communications team with 2025 PRSA Awards in Pittsburgh.
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Brunner Marketing Team

Brunner team members from across the agency contribute to blog content through their storytelling expertise, from writing and editing to visual design, illustration, and video.

 Visit Brunner Marketing Team on LinkedIn  (opens in a new tab)

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