Rinnai Case Study

Tankless Truths Built. Myths Busted Across Channels.

Rinnai needed to cut through stubborn myths about tankless water heaters that were impacting adoption among plumbing professionals. Influencer activations put trusted voices behind tankless truths, educating pros and driving awareness.

  • 6M

    Combined impressions

  • +225%

    Over eblast video start goal

  • 20k

    Landing page views

At a Glance

Client
Rinnai America Corporation
Engagement
Influencer, PR, Traditional Media, Paid Social, SEO, Content Strategy
Channels
Trade Publications, YouTube, Instagram, Website 
Audiences
Industry Experts, Plumbing Contractors, Plumbers, Plumbing Engineers
Focus
Education campaign busting tankless water heater myths

Overview

Media relations, influencer thought leadership and trade partnerships, worked as one system to earn confidence.  

Rinnai needed to prove to pros that tankless water heaters were worth consideration despite long held industry myths.

We built an influencer campaign around education, not flash, so the audience could hear trusted voices explain the real story behind tankless water heaters — and not fall for the myths.

The Goal

Increase quality coverage for Rinnai products, and build awareness and consideration among plumbing professionals by giving them a clearer, more accurate picture of what tankless water heaters can do. 

  • Coverage & Credibility

    Strengthen Rinnai's visibility with industry experts through education-based communications, trade activations and earned editorial presence.

  • Pro Audience Consideration 

    Reach plumbers, contractors, and plumbing engineers with the kind of proof that changes how they think about the brand and the product.


The Challenge

Misconceptions about tankless water heaters were stalling consideration among contractors in the US.

Rinnai needed to connect with plumbers, contractors, and plumbing engineers in a crowded category where those myths could slow understanding and buy-in. The work had to reach a niche audience efficiently and hold attention long enough to change how people thought about the brand. 

Rinnai Tankless water heater
Rinnai Tankless water heater

The Solution

We developed the Tankless Truths campaign, where we partnered with four well-known influencers in the pro-contractor and plumber space to create educational, testimonial videos that tackled common myths about tankless water heaters. We then built an educational content-driven public relations program through the website, YouTube and Instagram that did more than chase mentions. It gave the market a reason to pay attention.

Using second-party data from key trade publications to target the selected regions and distribute the testimonial video, we paired our audience architecture with co-branded eBlasts and personalized copy and creative, to increase resonance.

Targeted outreach and content built to explain the category and correct misconceptions created continuity across every channel, connecting media relations, thought leadership, trade association partnerships, and trade events. 


The Proof

Rinnai came away with 70 assets it owns or licenses for use across different media channels. Contractor skepticism in cold-weather markets gave way to engagement that beat every goal. The message didn’t just reach the right people, it moved them from skepticism to action. 

  • 24

    Earned stories

  • +113%

    Over eblast open rate goal

  • +50%

    Over eblast CTR goal

  • 950k

    Combined video views

  • $0.18

    Cost per view

Edgar Snyder GSTV Case Study

Fueling Trust & Leads with a Smarter Media Mix  

Holdout test proves GSTV reached auto accident victims at the pump.

  • 106%

    Increase in lead volume in target markets

At a Glance

Client
Edgar Snyder & Associates
Engagement
OOH, Display
Format
15-second video ads at gas pumps
Focus
Improve reach to target market

Overview

GSTV helped get them in front of their audience ― frequent drivers ― in their daily lives ― at the gas pump.

As larger, national competitors with big advertising budgets saturated the market across the same traditional media, regional Edgar Snyder & Associates were losing ground.

The Goal

Reach target audience of frequent drivers more directly to drive up leads. 

  • Leads

    With national competition, fewer leads were coming in for motor vehicle accident representation.

  • Targeting

    With third-party cookie deprecation and persistent ad fraud, we needed a new way to reach the right people. 


The Challenge

Competition, ad fraud and cookie deprecation were making it more difficult to reach Edgar Snyder & Associates’ target audience in a cost-effective manner. Traditional media was getting more expensive, impacting their ability to maintain their spot as top choice for motor vehicle accident representation.  


The Solution

Brunner saw an opportunity to do more than just shift spend: it launched a real-world experiment. The team implemented a geo-targeted holdout test across 24 similar markets. In 12 of them, Brunner ran the client’s usual evergreen media plan. But in the other 12, a new media plan was deployed that heavily leveraged GSTV — a media platform that directly reaches people at the pump.

15-second video ads were delivered at gas pumps during fueling, using compelling client testimonials to drive engagement. This high-impact, no-waste environment ensured the law firm’s message was seen exclusively by drivers.  


The Proof

Lead volume substantially increased in the markets that ran the GSTV creative. Meanwhile, in the non-GSTV markets, lead volume actually dropped 12% over the same period. The lift was compelling enough to make GSTV a permanent fixture in the law firm’s media strategy, helping them stay visible, competitive, and connected to the clients they serve right where it counts.

WesBanco Paid Social Case Study

Wesbanco’s Gen Z TikTok Content Test

Audience-First financial literacy content for TikTok engaged a new generation for a 150-year-old regional bank. 

  • 5.6M+

    impressions

  • 13K

    website clicks

At a Glance

Client
WesBanco
Engagement
Paid Social
Platform
TikTok
Duration
4 Months
Focus
Engage Gen Z with Financial Literacy

Overview

WesBanco needed a new kind of social content and a new platform.

Gen Z wanted to build their financial literacy through guidance from trusted experts.

TikTok was untested by the brand, but it was where their audience was getting answers – they needed to be present. 

The team researched topics and produced the content in our in-house studio, launch a successful four-month media test buy on TikTok. 

The Goal

Increase brand awareness among Gen Z consumers by creating educational content that would help them learn, manage, and stay disciplined on their financial journey. 

A grid of checks that are on top of cards with an envelope under the cards

The Challenge

WesBanco needed a new way to reach Gen Z consumers. TikTok was a new, untested channel for the brand, and they needed to know it was effective and the right fit.

The content created needed to resonate with Gen Z while being relevant, educational, and aligned with the bank’s goals.


The Solution

Videos no one wants have no staying power. We needed to capture the attention of a new audience, and that meant understanding what mattered to them. We researched online search behavior, SEO keywords, and banking trends to identify the financial content topics Gen Z wanted to hear about and aligned these with WesBanco’s priorities to produce the educational content in our in-house studio.


The Proof

The campaign worked because it was grounded in data. After delivering so strongly, TikTok was added as a consistent channel in WesBanco’s ongoing marketing plan. 

5.6M+
impressions
13K
website clicks

ZEP Case Study

ZEP Wins Consumer Attention

Leveraging microinfluencers to reintroduce a professional cleaning brand to consumer audiences through real-life settings.

  • 10.8M

    impressions

  • 716K

    video views

  • 46K

    engagements

At a Glance

Client
Zep
Engagement
Influencer & Paid Social Boost
Focus
Introducing B2B product to B2C audience

Overview

Brunner put pros to the test to showcase ZEP’s product portfolio and efficacy across a range of use cases.

ZEP had spent more than 80 years building a reputation among professional cleaners, but consumer awareness of the brand was nearly nonexistent.  

We used microinfluencers across categories such as landscaping, home remodeling, hosting, and cooking to demonstrate product performance in authentic, everyday scenarios to build consumer awareness and consideration.

The Goal

Shift ZEP from a B2B-centric brand into a consumer-facing brand and build awareness and consideration among new consumer segments. 


The Challenge

ZEP products were well known and trusted in professional cleaning circles but had almost no awareness in the consumer market.

A close-up of a sparkling clean oven rack with the Zep logo and the text "NEXT LEVEL CLEAN".

The brand needed to redefine itself for a broader audience while maintaining credibility and proving product effectiveness in a way that felt authentic and relevant.


The Solution

We put pros to the test. Lifestyle and professional creators in landscaping, home remodeling, AirBnB hosting and cooking demonstrated ZEP products in real-life scenarios to highlight their performance and unique formulations. 369 brand assets were created to support awareness and consideration.

  • 369

    brand assets created to support awareness and consideration

The published content was then amplified through paid media to increase reach and visibility.


The Proof

The campaign delivered 10.8 million impressions, 716,000 video views, and 46,000 engagements. These results indicate strong awareness-building performance and meaningful interaction with ZEP’s new consumer-focused messaging. 

YellaWood SEO Case Study

YellaWood® SEO Grows Plan Downloads

Updated optimizations and strategic search architecture drove growth in site engagement and in-store purchases.

  • 58%

    YoY increase in plan downloads

At a Glance

Client
YellaWood®
Engagement
SEO & Content
Duration
6 months
Focus
Increase project plan downloads

Overview

YellaWood® needed more site traffic and more DIY project plan downloads. We rebuilt project plan landing pages around search intent and user value. Each new batch of optimized plans helped drive measurable YoY growth. 

YellaWood® DIY project plans already had a clear role in the purchase journey. When people downloaded a plan, they were showing intent that could lead to product use and, ultimately, a sale.  

The problem was simple: traffic was soft, and downloads had fallen. 

We responded with a search-first system that made the pages easier to find and more useful. When the content answers the question faster, users move faster too. 

The Proof

Ongoing SEO revisions drove new users to DIY project plans and increased downloads. Each new batch of revisions drove incremental traffic and engagement. 

  • +40%

    Month-one traffic growth, Batch 1

  • +194%

    YoY traffic growth in six months, Batch 2

  • +97%

    YoY traffic growth after two months, Batch 3

  • +35%

    YoY increase in plan downloads after just one month


The Goal

Increase traffic to YellaWood® DIY project plan pages and drive more plan downloads from Organic search.

  • Traffic

    Increased rankings for plans people wanted to complete would drive them to the site.

  • Downloads

    Helping people understand what was inside the gated content encouraged interaction. 


The Challenge

Project plans encourage smaller scale, but more frequent in-store purchases. The client has seen a correlation between volume of downloads, dealer searches, and in-store foot traffic. But project plan traffic had fallen, and downloads were down in 2020.

adirondack chair
A corn hole set with yellow and blue bean bags

The pages need to rank better, answer search intent more clearly, and give users a stronger reason to download.


The Solution

We used keyword research to shape project ideas, optimizing the project plan landing page and six individual plan pages. Then, we expanded the effort across three additional batches of project plans.  

Outside deck with a love seat in the background with a close up of a coffee table with a plant on it
  1. Copy Edits

    Tightened page copy to help users get the more impactful information up front ― so they knew they wanted the plan ― and used keyword research to guide optimization based on what users were looking for in a plan. 

  2. Design Improvements

    Improved the design so users could see more of the project in the hero image, and more of the content before they got started – including adding a Plan Preview function so they knew what cuts and materials they would need, seeing the value before they committed to a download.

  3. New Plans

    Created new plans based on search intent. Keyword research identified a gap in the market – users wantaed plans they could build with YellaWood® that they weren’t offering yet. We worked with YellaWood® to build new plans that captured user interest, traffic and downloads.

The result was steady traffic gain, stronger download volume, and a clearer connection between search performance and user action. Data and creative worked as one system: search intent shaped the content, and the content and design updates made the pages more useful. Ongoing SEO revisions kept the momentum going.

Edgar Snyder

Edgar Snyder & Associates Turned a Brand Reset into Record Growth

When the founder retires and every competitor looks the same, you don’t change the brand. You reimagine it. Then you measure everything. 

  • +22%

    Lead volume tied to paid digital

  • +24%

    Auto accident leads form digital channels

  • +4%

    Aided awareness

At a Glance

Client
Edgar Snyder & Associates
Campaign
“In a Perfect World”
Channels
TV, OOH, Social
Focus
Brand Reset & Lead Generation

Overview

It’s a low interest category. With advertising that all looks the same — men in suits.

Personal injury law isn’t exactly a category people seek out. The advertising can feel forgettable: men in suits, recycled taglines, nothing that earns a second look. For decades, Edgar Snyder was the face that cut through the sea of sameness.  

Then he retired.
 
That could’ve created a brand crisis. Instead, it was a creative opportunity. A chance to reimagine what an Edgar Snyder & Associates campaign could look and feel like. One that could reach a younger audience that the traditional approach was never built for.
 
“In a Perfect World” was born from that opportunity. Animated, unexpected, and impossible to mistake for anything else in the category. 

The Goal

Edgar Snyder & Associates needed to do two things at once: protect the brand equity built over decades and rebuild it for a new generation. Awareness had to hold. Leads had to grow. And the creative had to earn attention in a category often ignored.

  • Brand Continuity

    Maintain high awareness

  • Lead Generation

    Drive measurable growth in lead volume

  • New Audience

    Shift from traditional media approach to reach a younger demographic


The Challenge

Every personal injury law firm was running the same playbook. Same look, tone, and execution. Breaking through wasn’t just a creative challenge. It was a strategic one. 

Illustration of a car accident. A person is sitting on a guardrail with their head in their hands and another person consoling a child that is holding their arm. Text that says, Find Edgar An illustration of a person holding a hardhat with their arm in a sling and using a crutch. Text that says, Hurt at Work? Find Edgar An illustration of a person falling down a set of damaged stairs. Text that says, Find Edgar An illustration of a motorcycle laying on the ground. Text that says, Find Edgar

And the timing made it harder. Transitioning away from founder-as-face brand risks the equity that made the brand recognizable in the first place. The creative had to feel fresh without feeling foreign.


The Solution

The answer wasn’t to replace the brand’s spokesperson. It was to build a new world entirely. “In a Perfect World” replaced the category’s sea of suits with something no competitor could replicate—highly engaging animation that made Edgar Snyder & Associates unforgettable, relevant, and customer-first. 

  • Animation

    A bold creative departure from category norms, build to earn attention

  • TV & OOH

    Anchor executions that established the new brand world at scale

The campaign ran across TV and OOH, with social amplifying the reach and driving direct lead generation where the younger demographic actually lives. 

Edgar Snyder & Associates

Edgar Snyder & Associates

Illustration of a motorcycle laying down on a road with woods in the background and a billboard that says, Find Edgar
  • Younger Demo

    Cross-channel strategy designed to reach and convert beyond the traditional

  • +213%

    Leads attributed to social media in the first year


The Proof

  • +4%

    Aided Awareness

  • +3%

    Unaided awareness in core market

The reimagined brand held its ground and grew. Awareness metrics moved in both aided and unaided measures, lead volumes climbed across every digital channel, and the “In a Perfect World” creative stood apart in a category that hadn’t see anything like it.

  • 22%

    Lead volume tied to paid digital

  • 24%

    Auto accident leads from digital channels

  • 72%

    Say advertising was unique for the category


I am thrilled with how much we’ve been able to embrace change for the next generation and the next level of success.

Edgar Snyder & Associates

CMO

Why Super Bowl Moments Matter for Brands

Why Super Bowl Moments Matter for Brands

If you’re not tuning in to Super Bowl LX for the game, you’re probably tuning in for the ads.

This year’s broadcast is expected to rival record-setting audiences, reaching nearly 127 million viewers. Whatever the reason for watching, one thing is true: Super Bowl ads do more than promote products. They spark cultural conversation, shape expectations, and influence how people think about brands long after the confetti falls.

Person Holding American Football While Watching Game On TV
When your stage is this big, just showing up isn’t enough. You have to cultivate the right message to resonate across audiences.

That’s the part that matters for brands everywhere, even those that never plan to buy a $7–8 million ad slot. The Super Bowl acts as a cultural barometer. It shows us what people are craving, what they’re tuning out, and what cuts through in an increasingly noisy world.

Here are a few lessons marketers can take from any Super Bowl-sized moment.

People want connection and authenticity.

The Super Bowl is one of the few occasions when millions share the same experience at the same time. In that context, audiences tend to respond best to ads that feel human, warm, and easy to engage with. That doesn’t mean consumers don’t want meaning from brands. But messages of purpose must fit the moment without feeling out of place.

…audiences tend to respond best to ads that feel human, warm, and easy to engage with.

Purpose resonates when it’s embedded in the brand’s identity and backed by clear action, not when it feels like a distraction from the story. Purpose can be joyful, emotional, or uplifting — what matters is that it feels true. Volkswagen’s 2024 nostalgia‑centered approach, for example, resonated because it felt unmistakably on brand, driving nearly 1,600% higher engagement than the median in‑game ad.

1,600%
higher engagement that the media in-game ad

Shared moments still matter.

In a fragmented media world, events like the Super Bowl remind us how powerful it is when people experience something together. It remains one of the few cultural moments that bring people into the same conversation at the same time, and when millions are paying attention, expectations for brands rise accordingly.

While the moment may begin on TV, it doesn’t end there. Big Game campaigns often spark immediate waves of online curiosity, from search and social engagement to replay views. Shared moments ripple outward as people talk and return to what moved them.

The takeaway? When you create a moment for your brand, whether it’s as big as the Super Bowl or as small as a local launch, design it so people can find it, share it, and experience it wherever they are.

VIEW OUR SUPERBOWL SPOT

The Super Bowl raises the bar for everyone.

The Super Bowl isn’t just a showcase for big ideas. It’s a stress test for clarity, creativity, and memorability.

With dozens of brands competing for attention in the same moment, simply showing up isn’t enough. Breakthrough matters. In fact, research shows just how difficult that is: 92% of Super Bowl ads fail to achieve strong brand linkage (System1, 2024), and nearly 20% of brands aren’t remembered at all after the game (Ad Age, 2025).

92%
of ads fail to achieve strong brand linkage
~20%
of brands aren’t remembered after the game

That’s a sobering reality for the most expensive media moment of the year, and a reminder that entertainment alone doesn’t equal effectiveness. The ads that endure aren’t just well-produced; they are unmistakably tied to the brands behind them. They leave people remembering who told the story, not just enjoying the story itself.

This is the real bar the Super Bowl sets for marketers everywhere. When brands break through with something memorable and ownable, audiences reward them with attention that lasts far beyond game night.

You don’t need a Super Bowl budget to learn from the event.

Most brands will never buy an in-game spot, but they can still borrow what works:

  • Lead with the truth about who you are.
  • Create moments people want to experience and share together.
  • Break through with ideas that are distinctive and memorable.
  • Let the moment guide the message, not the other way around.

The Super Bowl reminds us that people share what moves them. They respond to what rings true.
That’s the heart of good marketing, on game day or any day.

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Brunner Marketing Team

Brunner team members from across the agency contribute to blog content through their storytelling expertise, from writing and editing to visual design, illustration, and video.

 Visit Brunner Marketing Team on LinkedIn  (opens in a new tab)

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Cookies Aren’t Going Anywhere—But Cookieless Strategies Still Matter

Cookies Aren’t Going Anywhere—But Cookieless Strategies Still Matter

For years, marketers prepared for a world without third-party cookies.

Google’s 2020 announcement that Chrome would entirely phase out cookies sparked a wave of wondering what cookieless targeting and measurement would look like. 

Finger choosing between Manage Cookies and Accept Cookies
More opportunities to opt out can mean less data for marketers, so how do we adapt?

Fast-forward to 2025: While Apple’s Safari browser continues to implement stricter tracking policies, Google confirmed it would not be deprecating third-party cookies in Chrome after all. Months later, Google also announced it was retiring most of the Privacy Sandbox APIs (application programming interfaces) due to low adoption. The cookieless replacement promised for years was suddenly off the table.

Since 2025, Safari has taken a tougher stance on cross-site tracking, fully blocking third-party cookies by default across devices, autodeleting stored data after periods of inactivity, and leveraging on-device machine learning to detect cross-site trackers. With the release of Safari 26, Apple strengthened these protections with enhanced anti-fingerprinting measures and removed tracking parameters from URLs, making it much harder for advertisers and data partners to follow users across the web.

These decisions change the conversation but do not erase the need for privacy-first strategies. Here’s what’s happening and how marketers can move forward with confidence.

What the privacy landscape is like now

  1. Third party cookies are still supported in Chrome
    • Google has walked back its deprecation plan. Cookies work today just as they did before, unless a user or browser blocks them.
  2. Privacy Sandbox is effectively dead
    • Most of the high-profile Sandbox APIs—including Topics, Protected Audience, Attribution Reporting, and Shared Storage—are retired or in wind-down. The ecosystem did not adopt them at the scale Google expected.
  3. Cookieless innovation hasn’t disappeared, but it’s fragmented
    • Browsers like Safari and Firefox still block third-party cookies and continue to get stricter. Walled gardens such as Meta and Amazon continue building their own ID, measurement, and attribution systems. The landscape is still cookieless in many pockets.
  4. Privacy expectations and regulations continue tightening
    • Even without Sandbox, consumer privacy expectations and regulations (General Data Protection Regulation, state privacy laws, and global data rules) continue to shape how data is collected and used.
Glowing Keyhole Portal With Blue Steps Graphic
Make it easy for users to understand how their data is used and why it benefits them to unlock it.
Abstract Colorful Wavy Data Waves Graphic
Your data landscape is going to change as users have more control over privacy choices. We help you understand the new normal.

A privacy-first approach for marketers

Adopting a privacy-first mindset isn’t about abandoning measurement or giving up on personalization; it’s about being intentional with every piece of data you collect and use.

By focusing on transparency, consent, and ethical practices, marketers can still achieve meaningful insights and campaign performance while building trust with their audiences. The strategies below highlight practical ways to make privacy a core part of your marketing approach, without compromising effectiveness.

  1. Prioritize transparency
    • Make your privacy policy clear and easy to understand.
    • Explain why you collect data, how you use it, and what control users have.
    • Show people that giving data is a choice, not a trap.
  2. Build on first-party data
    • Encourage login-based relationships, CRM systems, and direct subscriptions.
    • First-party data isn’t just more accurate—it’s owned by you and ethically collected with consent.
  3. Minimize unnecessary tracking
    • Audit your website and campaigns. Remove any tracking that doesn’t directly contribute to a user benefit or marketing goal.
    • Ensure cookies and other tools are set only with clear consent.
  4. Rethink measurement and attribution
    • Move toward privacy-friendly analytics, like server-side tracking, aggregated reporting, media mix modeling, and brand lift studies.
    • Focus on insights, not identifiers. Measure campaign impact without over-collecting personal data.
  5. Embrace ethical innovation
    • Use cookieless alternatives only where they respect user consent and data rights.
    • Contextual advertising, first-party insights, and audience modeling are effective without invading privacy.

 

Looking ahead

The industry spent years preparing for a future that didn’t arrive, but that preparation wasn’t wasted. It strengthened the capabilities marketers need now: flexibility, data safety, and diversified marketing.

Flexibility, data safety, & diversified marketing.

Cookies may be here for the foreseeable future, but privacy-first practices are already essential. The brands that succeed will be those that balance both.

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Brunner Marketing Team

Brunner team members from across the agency contribute to blog content through their storytelling expertise, from writing and editing to visual design, illustration, and video.

 Visit Brunner Marketing Team on LinkedIn  (opens in a new tab)

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How the Ever-Evolving Landscape of Generative Search Impacts Your Brand

How the Ever-Evolving Landscape of Generative Search Impacts Your Brand

AI seems to dominate every conversation around technological innovation, and for good reason.

AI is reshaping industries across the board, including yours. From a marketing standpoint, AI tools have already helped streamline workflows and drive efficiency. But one particular advance is creating real disruption in the marketing landscape: generative search.

What is generative search?

Generative search is a new kind of search experience powered by generative AI. Instead of simply returning a list of links like traditional search engines, it delivers direct, curated answers and insights by synthesizing information from multiple sources. Popular platforms to which searchers are turning for generative responses to their prompts and queries include ChatGPT, Microsoft Copilot, Google Gemini (including AI Overviews and AI Mode), Perplexity AI, among others.

ChatGPT UI interface
ChatGPT and other engines are changing the way users interact with search. Queries become more iterative and results more personalized.

This approach goes beyond keyword-based search. Large language models (LLMs) are generating text, code, images, and more, providing users with rich, contextualized responses in real time.

And it’s changing how users interact with search.

According to the Pew Research Center, users who receive AI-generated summaries from Google are significantly less likely to click through to external websites. Only 8% of users who see an AI summary click on a link, compared to 15% of users who do not receive a summary.

8%
of users who see an AI summary click on a link

What does this mean for your brand?

First—don’t panic, don’t ignore, but do prepare. Generative search is an evolution, not a revolution. While its immediate impact includes a noticeable decline in direct traffic from traditional search results, it also presents new opportunities to influence how your brand is discovered and represented.

Generative search is an evolution, not a revolution.

In this new landscape, AI is doing the searching. It’s gathering sources and presenting information in a clear, synthesized format. The good news? The same trust signals that drive success in traditional search are exactly what generative engines prioritize. These systems rely on high-quality owned and earned content to determine which brands are authoritative and trustworthy.

Google Search Results Page Showing AI Overview For Generative Search Query
Google’s AI Overviews is changing the SERP (search engine results page) landscape and how users interact with answers.

To earn that recognition, your brand needs strong owned content—on your website and across external channels. But equally important is validation from third-party sources, such as partner websites, consumer reviews, and reputable publications. Ultimately, success in generative search comes down to creating better content that performs across all search environments and positions your brand as a credible, expert voice.

Up next, we’ll explore practical ways to adapt your content strategy to influence how AI presents your brand.

How do you start adjusting?

Despite some of the noise from service providers, there are no shortcuts to enhancing generative search performance. It all begins with a strong content strategy. That means identifying gaps in your current content, filling those gaps with high-quality, relevant material, and securing third-party validation to reinforce your brand’s credibility.

This foundational work ensures your content is not only discoverable but also trusted—by both users and AI systems.

Auditing your content

Before creating content for AI-driven search, it’s essential to establish a strong foundation. That starts with addressing any quality issues, ensuring your brand:

  • Demonstrates genuine expertise and shares firsthand experience
  • Conveys trustworthiness, credibility, and authority
  • Is transparent in authorship and data collection methodology
  • Offers unique information and answers that resonate with audiences to build notoriety and notability

To help AI systems understand and prioritize your content, focus on:

  • Clear formatting
  • Direct, concise answers
  • Coverage of meaningful, relevant topics

A well-rounded strategy also includes delivering consistent messaging across multiple formats, like text, video, images, infographics, and audio. This makes your content not only more engaging for users but also easier for AI to recognize, interpret, and surface in search results.

 

Establish original content and thought leadership

LLMs increasingly prioritize content that offers original insights, introduces new data, and demonstrates thought leadership. Regularly updating existing content and publishing fresh material signals to AI systems that your organization is committed to providing timely, relevant information—and reinforces your brand’s authority in its space.

To stay visible and influential in AI-driven search environments, focus on creating content that delivers real value:

  1. Share original insights through proprietary surveys, studies, or data, and highlight newsworthy updates like company milestones or events.
  2. Monitor trending topics and search patterns to offer timely, fresh perspectives that align with current user interests.
  3. Engage with media and industry experts by responding to journalists’ requests and building relationships with trusted organizations.
  4. Identify gaps in competitor content and use those insights to inform your outreach and content strategy—positioning your brand where others fall short.
Glowing Eye Graphic With Plus Sign Pupil
Understand how users search patterns are changing and where you’re currently positioned.
Glowing Winding Path Leading To A Flag Graphic
Create a strategic roadmap to capture share of voice across a wider variety of platforms.

Stay ahead of emerging topics

With advanced AI tools now capable of tracking and analyzing user search behavior, brands have a powerful opportunity to stay ahead of trending topics. By integrating insights across all search and brand visibility channels, not just keyword rankings, you can pinpoint the topics that truly resonate with your audience.

This enables the creation of timely, relevant content that not only connects with consumers but also positions your brand as a trusted authority. When your content reflects expertise and credibility, AI systems are more likely to surface and prioritize it.

Ready to embrace the future of search?

We’d love to hear your thoughts on generative search and explore how your brand can adapt and thrive in this evolving landscape. Feel free to reach out anytime—we’re here to connect and collaborate.

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Brunner Marketing Team

Brunner team members from across the agency contribute to blog content through their storytelling expertise, from writing and editing to visual design, illustration, and video.

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From Media Testing to Thought Leadership

From Media Testing to Thought Leadership

How Vespyr and Brunner Are Shaping OTC Marketing

See how Brunner helped Vespyr connect with consumers and retail partners through smart media, creative testing, and PR.

A person holding up a box of Defend-eeze
The Mother Nature campaign emphasized the natural ingredients in Cold-EEZE proven to help shorten colds.

Over-the-counter (OTC) and consumer health products play unique roles in people’s lives, offering everyday solutions for both short-term ailments like seasonal sniffles and long-term wellness. But in a crowded market, standing out takes more than just a good product. It takes smart strategy, bold creative, and a deep understanding of how consumers think, shop, and engage.

We’ve spent years helping brands in the OTC and consumer products space do just that. One such brand is Vespyr, a portfolio of trusted names like Cold-EEZE, Contac, Feosol, and Geritol. Vespyr came to us with clear goals: drive awareness, improve performance, and build credibility across both consumers and retail partners.

What followed was a series of integrated campaigns that spanned paid media, creative testing, and public relations. Each one tackled a different challenge, but together, they tell a story of how bold ideas and smart execution can move the needle in a competitive category.

Targeting smarter with cold + flu trends.

When flu season hits, timing and location are everything. For Vespyr’s Cold-EEZE and Contac brands, we tapped into IQVIA’s FAN Flu/Cold/Respiratory Activity Notification Program dashboard to track cold and flu outbreaks in real time. By overlaying this data with retailer locations, we zeroed in on high-need DMAs and adjusted our paid search and social targeting weekly.

The result? Efficient media spend that reached the right people at the right time, when they needed relief most. We monitor this on a weekly basis for any changes needed in targeting to avoid sacrificing impact.

Box of Cold-eeze
Media spend goes farther when it’s targeted to areas with the highest need. We made sure to put Cold-EEZE in the right markets.
Box of Defend-eeze
Recognizable packaging helps consumers build connect between preferred products and new launches.

Using a brand lift study to prove effectiveness

When Feosol, an iron supplement also within Vespyr’s brands, developed new creative assets, we saw an opportunity to test how this new look resonated with audiences using Google’s free Demand Gen Brand Lift study tool. 

The results showed a 1.06% lift in ad recall, translating to nearly 50,000 individuals more likely to remember Feosol over top competitors. When possible, we always take advantage of these tests with our clients to provide additional insight into campaign success.

1.06%
lift in ad recall, translating to nearly 50,000 individuals more likely to remember Feosol over top competitors.

Applying testing methods to drive lower-funnel results

For Vespyr’s Geritol paid social campaigns, we wanted to conduct a Meta beta test featuring a new optimization event—landing page views (LPV)—and compare the results to a traditional click-based campaign. The purpose of this test was to confirm whether LPV campaigns can increase the number of verified audience members getting to a retailer page and improve the campaign’s overall cost-effectiveness.  

Over a monthlong test, LPV-focused ads delivered a 200% more efficient cost-per-view and a 10% lower CPM compared to traditional click-based campaigns. Even with fewer clicks, we confirmed that more qualified users were landing on the Geritol pages.  

200%
more efficient cost-per-view
10%
lower CPM

Building thought leadership where it counts

Vespyr wanted to boost visibility with retail partners, and LinkedIn was the perfect platform. As part of the brand’s PR efforts, we helped two Vespyr executives step into thought leadership roles, sharing educational content about product benefits, marketing strategies, and industry trends. 

In just eight months, we helped drive measurable growth, including 52,000 impressions, a 4% engagement rate, and 240 new followers across Vespyr’s LinkedIn presence. 

52,000
Impressions
4%
Engagement rate
240
New followers

From geo-targeted media buys to platform-specific optimization and executive thought leadership, these campaigns didn’t just meet KPIs—they helped Vespyr strengthen its presence in a competitive OTC and consumer health products landscape and connect more meaningfully with both consumers and retail partners. 

Ready to drive growth in the OTC products market?

At Brunner, we believe bold ideas backed by smart execution are what drive real results. Whether you’re looking to elevate your brand, optimize your media, or build industry credibility, we’re here to help you make it happen. 

Headshot - Jordan Mitrik

Jordan Mitrik

Manager, Content Marketing

Jordan Mitrik is manager, content marketing at Brunner, where he leads the strategy and execution of integrated content programs across digital and traditional platforms. With nearly a decade of experience, he’s helped Fortune 500 B2C and B2B brands build awareness and tell compelling stories through engaging content. His work spans content strategy, audience research, influencer marketing, media relations, social media, and large-scale content production. Jordan was named one of Pittsburgh’s 30 Under 30 by the Pittsburgh Business Times. He holds a B.A. in Public Relations with a minor in Marketing from Waynesburg University.

 Visit Jordan Mitrik on LinkedIn  (opens in a new tab)

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