Rinnai Case Study

Tankless Truths Built. Myths Busted Across Channels.

Rinnai needed to cut through stubborn myths about tankless water heaters that were impacting adoption among plumbing professionals. Influencer activations put trusted voices behind tankless truths, educating pros and driving awareness.

  • 6M

    Combined impressions

  • +225%

    Over eblast video start goal

  • 20k

    Landing page views

At a Glance

Client
Rinnai America Corporation
Engagement
Influencer, PR, Traditional Media, Paid Social, SEO, Content Strategy
Channels
Trade Publications, YouTube, Instagram, Website 
Audiences
Industry Experts, Plumbing Contractors, Plumbers, Plumbing Engineers
Focus
Education campaign busting tankless water heater myths

Overview

Media relations, influencer thought leadership and trade partnerships, worked as one system to earn confidence.  

Rinnai needed to prove to pros that tankless water heaters were worth consideration despite long held industry myths.

We built an influencer campaign around education, not flash, so the audience could hear trusted voices explain the real story behind tankless water heaters — and not fall for the myths.

The Goal

Increase quality coverage for Rinnai products, and build awareness and consideration among plumbing professionals by giving them a clearer, more accurate picture of what tankless water heaters can do. 

  • Coverage & Credibility

    Strengthen Rinnai's visibility with industry experts through education-based communications, trade activations and earned editorial presence.

  • Pro Audience Consideration 

    Reach plumbers, contractors, and plumbing engineers with the kind of proof that changes how they think about the brand and the product.


The Challenge

Misconceptions about tankless water heaters were stalling consideration among contractors in the US.

Rinnai needed to connect with plumbers, contractors, and plumbing engineers in a crowded category where those myths could slow understanding and buy-in. The work had to reach a niche audience efficiently and hold attention long enough to change how people thought about the brand. 

Rinnai Tankless water heater
Rinnai Tankless water heater

The Solution

We developed the Tankless Truths campaign, where we partnered with four well-known influencers in the pro-contractor and plumber space to create educational, testimonial videos that tackled common myths about tankless water heaters. We then built an educational content-driven public relations program through the website, YouTube and Instagram that did more than chase mentions. It gave the market a reason to pay attention.

Using second-party data from key trade publications to target the selected regions and distribute the testimonial video, we paired our audience architecture with co-branded eBlasts and personalized copy and creative, to increase resonance.

Targeted outreach and content built to explain the category and correct misconceptions created continuity across every channel, connecting media relations, thought leadership, trade association partnerships, and trade events. 


The Proof

Rinnai came away with 70 assets it owns or licenses for use across different media channels. Contractor skepticism in cold-weather markets gave way to engagement that beat every goal. The message didn’t just reach the right people, it moved them from skepticism to action. 

  • 24

    Earned stories

  • +113%

    Over eblast open rate goal

  • +50%

    Over eblast CTR goal

  • 950k

    Combined video views

  • $0.18

    Cost per view

WesBanco Paid Social Case Study

Wesbanco’s Gen Z TikTok Content Test

Audience-First financial literacy content for TikTok engaged a new generation for a 150-year-old regional bank. 

  • 5.6M+

    impressions

  • 13K

    website clicks

At a Glance

Client
WesBanco
Engagement
Paid Social
Platform
TikTok
Duration
4 Months
Focus
Engage Gen Z with Financial Literacy

Overview

WesBanco needed a new kind of social content and a new platform.

Gen Z wanted to build their financial literacy through guidance from trusted experts.

TikTok was untested by the brand, but it was where their audience was getting answers – they needed to be present. 

The team researched topics and produced the content in our in-house studio, launch a successful four-month media test buy on TikTok. 

The Goal

Increase brand awareness among Gen Z consumers by creating educational content that would help them learn, manage, and stay disciplined on their financial journey. 

A grid of checks that are on top of cards with an envelope under the cards

The Challenge

WesBanco needed a new way to reach Gen Z consumers. TikTok was a new, untested channel for the brand, and they needed to know it was effective and the right fit.

The content created needed to resonate with Gen Z while being relevant, educational, and aligned with the bank’s goals.


The Solution

Videos no one wants have no staying power. We needed to capture the attention of a new audience, and that meant understanding what mattered to them. We researched online search behavior, SEO keywords, and banking trends to identify the financial content topics Gen Z wanted to hear about and aligned these with WesBanco’s priorities to produce the educational content in our in-house studio.


The Proof

The campaign worked because it was grounded in data. After delivering so strongly, TikTok was added as a consistent channel in WesBanco’s ongoing marketing plan. 

5.6M+
impressions
13K
website clicks

ZEP Case Study

ZEP Wins Consumer Attention

Leveraging microinfluencers to reintroduce a professional cleaning brand to consumer audiences through real-life settings.

  • 10.8M

    impressions

  • 716K

    video views

  • 46K

    engagements

At a Glance

Client
Zep
Engagement
Influencer & Paid Social Boost
Focus
Introducing B2B product to B2C audience

Overview

Brunner put pros to the test to showcase ZEP’s product portfolio and efficacy across a range of use cases.

ZEP had spent more than 80 years building a reputation among professional cleaners, but consumer awareness of the brand was nearly nonexistent.  

We used microinfluencers across categories such as landscaping, home remodeling, hosting, and cooking to demonstrate product performance in authentic, everyday scenarios to build consumer awareness and consideration.

The Goal

Shift ZEP from a B2B-centric brand into a consumer-facing brand and build awareness and consideration among new consumer segments. 


The Challenge

ZEP products were well known and trusted in professional cleaning circles but had almost no awareness in the consumer market.

A close-up of a sparkling clean oven rack with the Zep logo and the text "NEXT LEVEL CLEAN".

The brand needed to redefine itself for a broader audience while maintaining credibility and proving product effectiveness in a way that felt authentic and relevant.


The Solution

We put pros to the test. Lifestyle and professional creators in landscaping, home remodeling, AirBnB hosting and cooking demonstrated ZEP products in real-life scenarios to highlight their performance and unique formulations. 369 brand assets were created to support awareness and consideration.

  • 369

    brand assets created to support awareness and consideration

The published content was then amplified through paid media to increase reach and visibility.


The Proof

The campaign delivered 10.8 million impressions, 716,000 video views, and 46,000 engagements. These results indicate strong awareness-building performance and meaningful interaction with ZEP’s new consumer-focused messaging. 

From Media Testing to Thought Leadership

From Media Testing to Thought Leadership

How Vespyr and Brunner Are Shaping OTC Marketing

See how Brunner helped Vespyr connect with consumers and retail partners through smart media, creative testing, and PR.

A person holding up a box of Defend-eeze
The Mother Nature campaign emphasized the natural ingredients in Cold-EEZE proven to help shorten colds.

Over-the-counter (OTC) and consumer health products play unique roles in people’s lives, offering everyday solutions for both short-term ailments like seasonal sniffles and long-term wellness. But in a crowded market, standing out takes more than just a good product. It takes smart strategy, bold creative, and a deep understanding of how consumers think, shop, and engage.

We’ve spent years helping brands in the OTC and consumer products space do just that. One such brand is Vespyr, a portfolio of trusted names like Cold-EEZE, Contac, Feosol, and Geritol. Vespyr came to us with clear goals: drive awareness, improve performance, and build credibility across both consumers and retail partners.

What followed was a series of integrated campaigns that spanned paid media, creative testing, and public relations. Each one tackled a different challenge, but together, they tell a story of how bold ideas and smart execution can move the needle in a competitive category.

Targeting smarter with cold + flu trends.

When flu season hits, timing and location are everything. For Vespyr’s Cold-EEZE and Contac brands, we tapped into IQVIA’s FAN Flu/Cold/Respiratory Activity Notification Program dashboard to track cold and flu outbreaks in real time. By overlaying this data with retailer locations, we zeroed in on high-need DMAs and adjusted our paid search and social targeting weekly.

The result? Efficient media spend that reached the right people at the right time, when they needed relief most. We monitor this on a weekly basis for any changes needed in targeting to avoid sacrificing impact.

Box of Cold-eeze
Media spend goes farther when it’s targeted to areas with the highest need. We made sure to put Cold-EEZE in the right markets.
Box of Defend-eeze
Recognizable packaging helps consumers build connect between preferred products and new launches.

Using a brand lift study to prove effectiveness

When Feosol, an iron supplement also within Vespyr’s brands, developed new creative assets, we saw an opportunity to test how this new look resonated with audiences using Google’s free Demand Gen Brand Lift study tool. 

The results showed a 1.06% lift in ad recall, translating to nearly 50,000 individuals more likely to remember Feosol over top competitors. When possible, we always take advantage of these tests with our clients to provide additional insight into campaign success.

1.06%
lift in ad recall, translating to nearly 50,000 individuals more likely to remember Feosol over top competitors.

Applying testing methods to drive lower-funnel results

For Vespyr’s Geritol paid social campaigns, we wanted to conduct a Meta beta test featuring a new optimization event—landing page views (LPV)—and compare the results to a traditional click-based campaign. The purpose of this test was to confirm whether LPV campaigns can increase the number of verified audience members getting to a retailer page and improve the campaign’s overall cost-effectiveness.  

Over a monthlong test, LPV-focused ads delivered a 200% more efficient cost-per-view and a 10% lower CPM compared to traditional click-based campaigns. Even with fewer clicks, we confirmed that more qualified users were landing on the Geritol pages.  

200%
more efficient cost-per-view
10%
lower CPM

Building thought leadership where it counts

Vespyr wanted to boost visibility with retail partners, and LinkedIn was the perfect platform. As part of the brand’s PR efforts, we helped two Vespyr executives step into thought leadership roles, sharing educational content about product benefits, marketing strategies, and industry trends. 

In just eight months, we helped drive measurable growth, including 52,000 impressions, a 4% engagement rate, and 240 new followers across Vespyr’s LinkedIn presence. 

52,000
Impressions
4%
Engagement rate
240
New followers

From geo-targeted media buys to platform-specific optimization and executive thought leadership, these campaigns didn’t just meet KPIs—they helped Vespyr strengthen its presence in a competitive OTC and consumer health products landscape and connect more meaningfully with both consumers and retail partners. 

Ready to drive growth in the OTC products market?

At Brunner, we believe bold ideas backed by smart execution are what drive real results. Whether you’re looking to elevate your brand, optimize your media, or build industry credibility, we’re here to help you make it happen. 

Headshot - Jordan Mitrik

Jordan Mitrik

Manager, Content Marketing

Jordan Mitrik is manager, content marketing at Brunner, where he leads the strategy and execution of integrated content programs across digital and traditional platforms. With nearly a decade of experience, he’s helped Fortune 500 B2C and B2B brands build awareness and tell compelling stories through engaging content. His work spans content strategy, audience research, influencer marketing, media relations, social media, and large-scale content production. Jordan was named one of Pittsburgh’s 30 Under 30 by the Pittsburgh Business Times. He holds a B.A. in Public Relations with a minor in Marketing from Waynesburg University.

 Visit Jordan Mitrik on LinkedIn  (opens in a new tab)

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